A: Good morning. It’s your turn now. Please have a seat on the chair. What can I do for you? B: Hello, I want to cut my hair. Not too short, I think we can do something with the ends. I would also like to change my hair colour because I don’t like it. A: OK but first I will wash your hair. Follow me, please. After a few minutes: A: How would you like to cut your hair? B: I want to have a different hair style. Could you shorten my hair and recommend me a new hair-do with fringe? A: Surely! Look over this catalogue. Maybe we will find some inspiration How about this one? B: Oh, I love it. It looks trendy. A: Perfect. What about the colour? I have this colour chart so you can choose from here. B: Well, I think I will go for chocolate brown. A: Good choice! Do you prefer highlights or subtle reflexes? B: I suppose reflexes will suit me better. A: I agree, it’s going to be more natural. Let’s start.