Company Overview Key facts Wola Info delivers IT solutions and consulting for biggest polish companies Listed on Warsaw Stock Exchange Over 250 people.

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2 Company Overview

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4 Key facts Wola Info delivers IT solutions and consulting for biggest polish companies Listed on Warsaw Stock Exchange Over 250 people Over 20 years in Polish IT business Cooperation with major worldwide IT vendors Wola Info Group consist of

5 Our offer Reporting Data Quality Data Warehouse ITSM Data Center Security Maintenance CRM BPM ECM Call Center Portals Business Intelligence IT Infrastructure Management Chanel Automation Business Process Automation

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7 Business Process Automation Our solutions for business process automation suport vital activities of modern business where control, quality, fast execution and security of core business are most important to survive in competitive marketplace. Areas: CRM ECM BPM Technology vendors: Oracle Microsoft IBM EMC Customers: ITI Neovision Pioneer Pekao Investment Allianz BZ WBK Grupa KBC Telekomunikacja Polska Roche Lafarge Grupa Żywiec Citibank Handlowy Polkomtel BGŻ PKO BP

8 CRM – local experience Business requirements Company size Wola Info od ponad 7 lat jest strategicznym partnerem ORACLE / Siebel Systems w Polsce 25+ konsultantów CRM Największa liczba wdrożeń Doświadczenie w sektorze ubezpieczeniowym

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10 Channel Automation With our offer we support efective channel communication between enterprise and external environment (Customers, Partners, Vendors, Provider, Supplier) Areas: Contact Center Portals Technology vendors: Interactive Intelligence Avaya Genesys Verint HP Oracle Customers: Telekomunikacja Polska BRE Bank Raiffeisen Bank Polska Vectra RWE Stoen Allianz ITI Neovision Pioneer Pekao Investments Alior Bank GE Money Bank

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12 Business Intelligence Business Intelligence is a complicated, multi-stage process of finding the answers to difficult questions. The first step is to acquire information at its source, which may be a transaction system such as CRM, ERP, Contact Center, billing, a central banking system or many other specialized, large or small applications functioning in the company. Areas: Reporting Data Quality Data Warehouse Technology vendors: SAP Business Objects Oracle Teradata Ab Initio Informatica Customers: Telekomunikacja Polska Allianz Grupa KBC ITI Neovision Wyborowa LeasPlan BZ WBK Inter Cars Reckitt Benckiser

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14 IT Infrastructure & process management Solutions that give you a possibility to efficiently control your IT infrastructure (hardware, OS, software, communication layer…) and processies. The only way to build IT as an effective service organization. The way to right decisions about IT investments. Areas: ITSM Data Center Security Maintenance Technology vendors: HP IBM Microsoft EMC SenSage Novell Customers: Telekomunikacja Polska Polska Telefonia Cyfrowa ITI Neovision WARTA TUiR KGHM Straż Graniczna RWE Stoen Allianz Pekao SA BRE Bank PKO BP PGNiG PKN Orlen PSE PZU Polkomtel Philip Morris

15 Wola Info S.A. 7 Cybernetyki St 02-677 Warsaw Contact Tel: +48 224318400 Fax +4822431 8401 Email: wolainfo@wolainfo.com.pl www.wolainfo.com.pl