Microsoft Lync Online Service Overview

What is Microsoft Lync Online ? Microsoft Lync Online is a communication service that connects people in new ways, at any time, from anywhere. Connect with other people through instant messaging (IM), contact photos, social updates, and interactive contact cards. View peoples’ presence status and click-to-communicate from within Office applications. Move IMs into ad hoc online meetings with audio, video, and screen sharing. Schedule and conduct online presentations with customers and colleagues. Connect with external customers and partners through IM, audio and video, and online meetings by using the Lync client or web-based application. Connect with your Windows Live contacts using instant messaging, audio, and video.

Lync Online Key Features Me Area provides quick access to settings and information that you want to share with other people, such as presence, picture, location, and notes. Contacts offers presence and availability information, pictures, contact cards, frequent contacts and other information, enabling personal connections with colleagues and customers.

Lync Online Key Features Activity feed helps you build stronger connections with your co-workers by staying up-to-date on "social updates" and latest activities, such as notes, picture, title, and other information. Recent or missed conversation help you find your recent instant messages, computer calls and meetings, including ones you might have missed. All - your 100 most recent conversations Missed - any missed conversation Calls - your 100 most recent calls

Lync Online Key Features Instant messaging provides easy communication with colleagues or contacts outside your organization. Can be changed into ad hoc online meetings that include audio, video, and screen sharing. Public instant messaging lets you to view your Windows Live contacts presence, and to communicate using instant messaging, audio, and video.

Lync Online Key Features Integration with Office applications Outlook connects presence and real-time collaboration features, including IM and presence in Outlook Web App, out-of-office messages in Lync, and click-to-communicate from Outlook. Document backstage view lets you see who view has recently updated the file, checked their contact card, and easily start a conversation. SharePoint: Lync Online connects presence with SharePoint Online, allowing you to use features such as instant messaging, directly from a SharePoint site.

Lync Online Key Features Conferencing PC-based, multiparty audio, video, and web conferencing Online meeting scheduling from Outlook Ad hoc collaboration and impromptu meetings Integrated PSTN audio conferencing (Dial-in Conferencing) available as a separate service from audio providers Rich and web clients for external participants Desktop/application sharing, presentations, virtual whiteboards, polling, and file transfer

Lync Online Dedicated Plans and Features

Lync Online Plans included in Office 365 Plans

What’s new for Lync Online (April 2012)? Data access (IM archive data, CDR, and Quality of Experience (QoE) data.) IM archiving (archive instant messaging (IM) content ) Service continuity improvements Data access. Lync Online provides customers with ability to directly access and replicate data locally for long term storage and ad hoc analysis. Customers data that is accessible includes IM archive data (if archiving is enabled), call detail records (CDR), and Quality of Experience (QoE) data. IM archiving. Lync Online provides a way for you to archive instant messaging (IM) content that is sent through Lync Server 2010. Service continuity improvements. In the unlikely event that a Lync Online customer's primary data center is incapacitated by a hardware failure or natural disaster, the Lync Online service will failover to the customer's secondary data center with the ability to restore a backup copy of the customer’s contact list and access control list (ACL) data that is equal to or less than 45 minutes old.

What’s new for Lync Online (April 2012)? Lync Meetings Features Dial-in PSTN audio conferencing Video conferencing systems support Quality of Service for video Outlook delegation Dial-in PSTN audio conferencing. Lync meetings enabled for dial-in access will allow users to join a Lync audio conference via a public switched telephone network (PSTN). Users will have the ability to dial in to meetings using, for example, a home or mobile phone. This audio conferencing feature will be implemented using the Lync Conferencing Auto-Attendant (CAA). Video conferencing systems support. Lync Online adds support for customer third-party video devices via a customer-hosted video gateway validated for Lync Online Dedicated. Quality of Service for video. The quality of the service associated with synchronous video traffic can be affected by delay, jitter, and packet loss in the IP network. Lync Online can enable the Quality of Service (QoS) feature available with Microsoft Lync Server 2010 to improve video quality when using Lync conferencing clients. Outlook delegation. Enable users to create Outlook delegates to make calls and schedule online meetings on behalf of others.

What’s new for Lync Online (April 2012)? Enterprise Voice Features Enterprise Voice via on-premises SBC Lync Online currently supports Enterprise Voice using certified SIP trunking service providers to provide PSTN access for customers. The service update expands Enterprise Voice connectivity options by adding a direct connection between the Microsoft data centers and our customer’s private voice network environment via an on-premises session border controller (SBC). This will provide customers with the option to connect an existing customer managed voice network (including SIP PSTN gateways, IP-PBXs, and TDM PBXs) to the Lync Online service for inbound and outbound PSTN services.

Lync Online Clients Lync 2010 Client Lync for Mac 2011 Lync Mobile Client Lync 2010 Attendee Lync Web App Customer Responsibilities Customers are responsible for deploying the most recent Lync 2010 client hotfix package (version 4.0.7577.314 or higher). Limits No third-party clients are supported.

Lync Online Enterprise Voice It provides voice capabilities that include: Inbound and outbound calling from the Lync client to landlines and mobile phones. Rich calling features, optimized for mobile information workers. Interoperability with Exchange Online Unified Messaging (voicemail).

Lync Online Enterprise Voice Limits of Lync Online EV: Enterprise Voice requires the purchase of a separate PSTN access service from a qualified third-party carrier. Enterprise Voice is available for users in select countries. Please consult with the Microsoft sales team for the most up-to-date country availability list. The Enterprise Voice topology consists of two geographically diverse data center sites.

Enterprise Voice service offering Place and Receive Calls to Landline or Mobile Phone using Lync Utilize Lync with an Approved Audio Device to Call Phone Numbers Interoperability with Exchange Online Unified Messaging Simultaneously Ringing and Call Forwarding Click-to-Call from Outlook and other Office Applications Hold and Transfer Calls to Mobile Phone or Other Users Team Call and Call Park

Interoperability with Carrier Services 1/2 Enterprise Voice requires the purchase of a separate service from a qualified SIP trunking carrier. The carrier services include (at a minimum) telephone numbers and connectivity and routing to the public switched telephone network (PSTN), including emergency calling.

Interoperability with Carrier Services 2/2 Two available connectivity options for enabling EV SIP trunking carrier from the list approved for Lync Online dedicated plan customers. See your Microsoft sales representative for a list of qualified providers. PSTN routing is performed directly between Lync Online and the SIP trunk provider selected by the customer. Using Lync Online qualified Session Border Controllers (SBCs) – interface between LO and on-premise; customers have the option to connect a customer-managed voice network to the Lync Online service for inbound and outbound PSTN services. Microsoft will provide service configuration information for setup of the session border controller to Lync Online.

Service Continuity Management Lync Online services are available at 99.9 percent uptime. Lync Online has set an RPO and RTO in case of a disaster: 2-hour RTO: Customers can resume service within 2 hours of a service disruption if a disaster incapacitates the primary data center. 45-minute RPO: In case of a data center failover, Lync Online restores a copy of the customer’s contact list and access control list (ACL) data that is equal to or less than 45 minutes old at the time of failure. The following services are not available within the RTO: Federation with third parties other than Microsoft (optional feature). Restoration of this service might not occur within 2 hours. Public IM connectivity (optional feature). Restoration of this service might not occur within 2 hours.

Lync Online (not available features) (IM) Group Chat (Meetings) Scheduling an online meeting in Outlook Web App (Meetings) Generate a link to a scheduled meeting via a web page (Meetings) Polycom CX7000 is currently not supported (EV) Response Group Service (RGS) (EV) Enhanced 911 for Lync 2010 (EV) Resilient branch office appliance (EV) Call Admissions Control (CAC) (EV) Remote call control (Click-to-Call) with on-premise PBX (EV) On-premise Exchange and Outlook Web App integration (Management) Windows PowerShell Support (3rd party) Lync server-side APIs using Microsoft SDK

Lync 2010 System Requirements OS: Windows 7, Windows Vista SP2, Windows XP SP3, Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard), Windows Server 2008. Office client: Microsoft Office 2010 SP1, Office 2007 SP2 Memory: 1 GB of RAM (2 GB recommended). 4GB of RAM for voice and video Bandwidth: Data: 56 kbps (minimum); 56 kbps (high-quality). Voice: 50 kbps (minimum); 80 kbps (high-quality). Video: 50 kbps (minimum); 250 kbps for CIF, 600 kbps for VGA, 1.5 Mbps for High Definition (high-quality). RoundTable device: 50 kbps (minimum); 250 kbps (high-quality).

Office Desktop Setup Office desktop setup provides multiple benefits, including: Automatically detecting necessary updates Installing updates and components upon approval or silently from a command line Automatically configuring Outlook and Microsoft Lync for use with Microsoft Office 365 Uninstalling itself from the client computer after running See the help topic Manually update and configure desktops for Office 365 for details.

Lync Online Federation Model IM and Presence Lync-to-Lync Audio Video Lync Online tenants (other companies using Office 365and Lync Online) Yes Lync Server 2010, OCS 2007 and OCS 2007 R2 (on-premises) Windows Live Messenger

Lync Online Federation Federation requires DNS configurations by the customer and each federated partner organization. Federated organizations are solely responsible for proper configuration of their environments to support federation. Federated connections are not covered by the SLAs provided as a part of Office 365 subscriptions. Federated connections are excluded from the service continuity management recovery time objectives (RTO) and recovery point objectives (RPO). File transfer is not available with federated connections.

Interop - Lync Online and Lync Server Lync Server Voice and PBX functionality is available as part of the Office 365 Plan E4 suite. TechNet article Lync Server 2010 Users Voice Mail on Hosted Exchange UM Lync technology does not support coexistence between Lync Online and Lync Server using a single domain. It is not possible to split Lync workloads (IM, online meetings and Voice/PBX) between the cloud and on-premises. For example, it is not possible to deploy IM and meetings in the cloud with voice on-premises for a single user.

Interop - Lync Online with Exchange Server Lync Online supports presence interoperability with an on-premises deployment of Microsoft Exchange Server 2007 and Exchange Server 2010. The Lync Online service provides presence updates based on calendar information and out-of-office details that appear in Lync 2010. Lync 2010 will use the external web URLs defined for Exchange servers. For more information about Exchange server URLs, see the TechNet article Configure an External Host Name for Outlook Anywhere.

Interop - Lync Online and SharePoint Server Lync Online interoperates with on-premises Microsoft SharePoint Server for presence and click-to-communicate in SharePoint sites. This interoperability requires the Lync 2010 client to run on the user’s desktop. Limit: SharePoint skill search via Lync is not supported with Lync Online.

Configuring Federation Support for a Lync Online 2010 Customer http://technet.microsoft.com/en-us/library/hh202193.aspx New-CsHostingProvider -Identity LyncOnline -ProxyFqdn "sipfed.online.lync.com" -VerificationLevel UseSourceVerification -Enabled $True -EnabledSharedAddressSpace $False -HostsOCSUsers $False -IsLocal $False

Service Administration When signed in to this portal, the service administrator can perform actions related to service administration and Lync Online including: Enable or disable Lync Online Create users and assign licenses that enable use of Lync Online File support tickets Access online help Administrators can also manage Lync users' settings and policies: Tenant level settings Lync federation settings Lync federation with Windows Live (at general availability of Lync Online) User level settings Audio/video File Transfer Dial-in audio conferencing settings

Konfigurowanie usługi Microsoft Lync Online Skonfiguruj swój komputer, instalując programy Lync i Konfiguracja komputera do współpracy z usługą Microsoft Office 365. Konfigurowanie komputera na potrzeby usługi Office 365 DNS - Przed wprowadzeniem innych zmian konfiguracyjnych skonfiguruj trwałą nazwę domeny, która będzie używana w przypadku instalacji usługi Office 365. Dodawanie domeny do usługi Office 365 Po skonfigurowaniu swojej nazwy domeny dodaj konta użytkowników dla każdej osoby w organizacji. Konta i uprawnienia użytkowników

Planowanie związane z Lync Online Sprawdzanie wymagań systemowych związanych z usługą Lync Online Wybierz urządzenia audio „zoptymalizowane pod kątem programu Lync” na podstawie preferencji użytkownika i lokalizacji miejsca pracy (na przykład otwarty obszar pracy lub biuro prywatne). Wybieranie urządzeń audio i wideo W przypadku spotkań organizowanych przy użyciu usługi Lync Online, które wymagają dostępu telefonicznego, skonfiguruj konta konferencji telefonicznych dla organizatorów spotkań we współpracy z dostawcą konferencji audio. Kontaktowanie się z dostawcą konferencji audio

Konfigurowanie usługi Lync Online Zdecyduj, czy konieczna jest zmiana jakichkolwiek domyślnych wartości ustawień usługi Lync Online. Podsumowanie ustawień usługi Lync Online Skonfiguruj serwer DNS i zewnętrzną zaporę w celu zezwalania na ruch sieciowy związany z usługą Lync Online. Konfigurowanie programu Lync dla urządzeń przenośnych Konfigurowanie konferencji telefonicznych Testowanie instalacji usługi Lync Online

Setting Up DNS Records For Your Domain Name

Setting Up DNS Records For Your Domain Name Lync client executes a DNS query to find the Lync Online Service Therefore if your internet proxy or firewall is configured to block external SRV queries, the Lync client will not discover the Service and sing in To correct this, configure global DNS CNAME record that points to the O365 Lync Service. Configuring this as a global CNAME record is recommended, because it handles both internal and external cases. Example: Global CNAME: CNAME sip.<tenantdomain> to sipdir.online.lync.com Internal SRV record: SRV _sip._tls.<tenantdomain> to sipdir.online.lync.com:443

Konfigurowanie usługi Lync Online Konfiguracja Zapory Windows Firewall + ISA/TMG Nie można połączyć Lync Online. Następujące funkcje nie działają w trybie Online Lync: Obecność aktualizacji, a zawiera zdjęcia kontaktu Integracja z programem Microsoft Outlook Transfery plików Audio i wideo

Konfigurowanie usługi Lync Online Konfiguracja Zapory Windows Firewall + ISA/TMG Zezwalaj na połączenia wychodzące do przeznaczenia następujące: *. microsoftonline.com Zezwalaj na połączenia wychodzące do przeznaczenia następujące: *.microsoftonline-p.com Zezwalaj na połączenia wychodzące do przeznaczenia następujące: *. sharepoint.com Zezwalaj na połączenia wychodzące do przeznaczenia następujące: *. outlook.com Zezwalaj na połączenia wychodzące do przeznaczenia następujące: *. lync.com Zezwalaj na połączenia wychodzące do przeznaczenia następujące: osub.microsoft.com Protokoły TCP i HTTPS Reguła musi dotyczyć wszystkich użytkowników Ustaw limit czasu protokołu HTTPS/SSL do 8 godzin Determining External A/V Firewall and Port Requirements http://technet.microsoft.com/en-us/library/gg425882.aspx

Konfigurowanie usługi Lync Online Konfiguracja Zapory Windows Firewall + ISA/TMG Additionally, you should make sure the firewall allows Microsoft Online Services Sign-In Assistant traffic. To do this, take the following steps if you are using Microsoft Forefront Threat Manager Gateway. Similar steps can be taken for other gateways.  In Forefront Threat Manager Gateway, in the left pane, click Networking. Click the Network tab. Under the Tasks tab in the right pane, click Configure Forefront TMG Client Settings. In the Forefront TMG Client Settings dialog box, click New. In the Application Entry Setting dialog box, configure the following rules:

Jak sprawdzić, czy są spełnione wszystkie wymagania sieciowe związane ze Lync Online W przeglądarce sieci web przejdź do jednego z następujących adresów URL narzędzie Office 365 Lync Online transportu niezawodności IP Probe (TRIPP). Amsterdam, Niderlandy: http://trippams.online.lync.com Błękitne, VA: http://trippbl2.online.lync.com Dublin, IE: http://trippdb3.online.lync.com Hong Kong: http://tripphkn.online.lync.com San Antonio, TX: http://trippsn2.online.lync.com Singapur: http://trippsg1.online.lync.com Następnie kliknij przycisk Rozpocznij Test. 

Konfigurowanie usługi Lync Online Konfiguracja Zapory Windows Firewall + ISA/TMG Należy wykonać następujące czynności: Wyklucz zakresy adresów IP, które są używane przez Lync Online. Aby wyświetlić te zakresy adresów IP, odwiedź następującą witrynę sieci Web Microsoft TechNet:Zakresy Online IP Lync i adresów URL Wyklucz zakresy adresów IP, które są używane przez inne usługi Office 365 szczególności zakresy IP dla Microsoft Online usługi rejestrowania W. Jeśli używasz programu Exchange w trybie Online, upewnij się, wykluczyć wychodzących adresów IP dla programu Exchange w trybie Online. Adresy IP i adresy URL używane przez 365 pakietu Office Przejrzyj następujące ogłoszenie blogu 365 pakietu Office:Zapewnienie sieci działa z Lync Online Zobacz następujący artykuł bazy wiedzy firmy Microsoft do utworzenia wyjątku w zaporze platformy Office 365 uwierzytelniania:2618060  Lync 2010 nie może połączyć się z usługi Lync Online przez zaporę serwera proxy

Dial-in Conferencing Feature Konfigurowanie konferencji telefonicznych Konfigurowanie dla pojedyńczego użytkownika lub wielu użytkowników Wspierane: 3rd party - BT, Intercall, PGI (?) Więcej: http://onlinehelp.microsoft.com/pl-pl/office365-enterprises/gg603688.aspx

Dial-in (PSTN) Audio Conferencing for Lync Online Integrated PSTN audio conferencing requires a separate service from an approved third-party provider This is similar to the current Live Meeting service But different from Lync Server on-premises which provides PSTN audio conferencing capability The integrated PSTN audio conferencing service will enable meeting attendees to dial into Lync meetings from any phone. Office 365 customers will purchase the PSTN audio conferencing service directly from approved Microsoft partners. At GA, there will be an ability for a tenant admin to import provisioning data about the Audio Conferencing service into Lync Online, in order to enable an integrated experience Office 365/Lync Online Approved Audio conferencing Provider (ACP) PSTN Audio bridge integration Lync end-points Phone end-points LAN-MCY177-20061017-20432-172

Dial-in (PSTN) Audio Conferencing Features Lync Online capabilities with an integrated audio conferencing service: Ability to schedule Lync 2010 meetings with ACP dial-in information Access numbers and passcodes information embedded in Outlook invite Dial-out for scheduled meetings: Lync 2010 Users can join audio on a phone by specifying a phone number in Lync rich client and Lync Web App Presenters can add individuals to meeting audio by performing “invite-by-phone” Dial-in participants show up in Lync Roster Lync presenters can perform following in-meeting commands against dial-in users (from both Lync and Lync Web App): Mute individual user Eject individual user Exit and End meeting Audio bridging between Lync end points (PCs) and phone end points (ACP Dial-in users) for Lync scheduled meetings Expected approved Audio Conferencing partners for Office 365 GA: BT Conferencing InterCall Premiere Global (PGi) LAN-MCY177-20061017-20432-172

Dial-in (PSTN) Audio Conferencing Features Lync Online capabilities with an integrated audio conferencing service: Ability to schedule Lync 2010 meetings with phone dial-in capabilities Access numbers and passcodes information embedded in Outlook invite Dial-out for scheduled meetings: Lync Users can join audio on a phone by specifying a phone number in Lync rich client and Lync web app Presenters can add individuals to meeting audio by performing “invite-by-phone” Dial-in participants show up in Lync Roster Lync presenters can perform following in-meeting commands against dial-in users (from both Lync 2010 and Lync Web App): Mute individual user Eject individual user Exit and End meeting Audio bridging between Lync end points (PCs) and phone end points (ACP Dial-in users) for Lync scheduled meetings Expected approved Audio Conferencing partners for Office 365 GA: BT Conferencing InterCall Premiere Global (PGi) LAN-MCY177-20061017-20432-172

BlackBerryBusiness Cloud Services http://www.blackberry.com/select/cloudservices/

Providing Lync Server 2010 Users Voice Mail on Hosted Exchange UM http://blogs.technet.com/b/nexthop/archive/2011/11/21/on-premises-to-cloud-interoperability-with-lync-online-and-exchange-online.aspx

Telephony Advisor for Exchange 2010 http://technet.microsoft.com/en-us/library/ee364753.aspx

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