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Creating Public Value Lazarski School of Commerce and Law May, 2011 Edward T. Jennings, Jr. University of Kentucky Martin School of Public Policy and Administration ed.jennings@uky.edu
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Projekt : Odpowiedź na wyzwania gospodarki opartej na wiedzy: nowy program nauczania na WSHiP. Projekt współfinansowany ze środków Unii Europejskiej w ramach Europejskiego Funduszu Społecznego.
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The Question What should public managers take to be their purpose? What should they be trying to accomplish?
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Imitate Business Model Focus on the bottom line– profit as the goal Does not work for government But, perhaps focus could be on efficiency and effectiveness
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How do we evaluate governance? Responsiveness Accountability Problem solving Conflict reduction Performance
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How do we evaluate governance? Focus on public value instead of bottom- line profit But, what does public value mean?
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Competing perspectives Public value as the achievement of political mandates the achievement of professional standards Determined through analytical techniques Stakeholder and customer satisfaction
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Conclusion Citizens and representatives as customers Judged by legislative approval of funding
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Projekt : Odpowiedź na wyzwania gospodarki opartej na wiedzy: nowy program nauczania na WSHiP. Projekt współfinansowany ze środków Unii Europejskiej w ramach Europejskiego Funduszu Społecznego.
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