Creating Public Value Lazarski School of Commerce and Law May, 2011 Edward T. Jennings, Jr. University of Kentucky Martin School of Public Policy and Administration
Projekt : Odpowiedź na wyzwania gospodarki opartej na wiedzy: nowy program nauczania na WSHiP. Projekt współfinansowany ze środków Unii Europejskiej w ramach Europejskiego Funduszu Społecznego.
The Question What should public managers take to be their purpose? What should they be trying to accomplish?
Imitate Business Model Focus on the bottom line– profit as the goal Does not work for government But, perhaps focus could be on efficiency and effectiveness
How do we evaluate governance? Responsiveness Accountability Problem solving Conflict reduction Performance
How do we evaluate governance? Focus on public value instead of bottom- line profit But, what does public value mean?
Competing perspectives Public value as the achievement of political mandates the achievement of professional standards Determined through analytical techniques Stakeholder and customer satisfaction
Conclusion Citizens and representatives as customers Judged by legislative approval of funding
Projekt : Odpowiedź na wyzwania gospodarki opartej na wiedzy: nowy program nauczania na WSHiP. Projekt współfinansowany ze środków Unii Europejskiej w ramach Europejskiego Funduszu Społecznego.