Automatyzacja aktualizacji CMDB i procesu zarządzania zasobami w Remedy ITSM 7.6 Prowadzący: Bartosz Niwiński, BMC Software Marek Więcko i Piotr Gulbicki,

Prezentacja na temat: "Automatyzacja aktualizacji CMDB i procesu zarządzania zasobami w Remedy ITSM 7.6 Prowadzący: Bartosz Niwiński, BMC Software Marek Więcko i Piotr Gulbicki,"— Zapis prezentacji:

1 Automatyzacja aktualizacji CMDB i procesu zarządzania zasobami w Remedy ITSM 7.6
Prowadzący: Bartosz Niwiński, BMC Software Marek Więcko i Piotr Gulbicki, CompFort Meridian

2 Agenda Discovery i CMDB ADDM – co to jest? Demo Przykłady wdrożeń

3 Atrium Discovery & CMDB
BMC Atrium Explorer 3 3

4 Change Request – Analiza wpływu zmiany

5 Na początek pytanie… Czym jest ADDM ?
Before we begin today we have a quick question for the audience. How many of you are familiar with Atrium Discovery and Dependency Mapping?

6 Atrium Discovery & Dependency Mapping ADDM - Wyróżniki
Wirtualny appliance z bezagentowym wykrywaniem Użyteczne informacje w ciągu kilku godzin Metryki, Raporty & Wyszukiwanie ‘Google-like’ Szybki i prosty dostęp do danych Pochodzenie danych Wiarygodne i aktualne informacje Slide objective: Present the key ADDM differentiators Virtual Appliance with Agentless Discovery BMC Atrium Discovery was designed to give you the fastest time to value compared to competitive discovery solutions. It is very easy to deploy because it installs as a virtual appliance and discovery does not require an agent. So you can get usable information within a few hours of installation. 1. Agent-less discovery method. Rolling out agents to every host in the estate is expensive, time consuming and high maintenance. With an agent-less approach there's no software to roll out to the managed hosts; therefore it is the best solution that achieves a balance between discovery depth, impact to the target infrastructure, and administration overhead. 2. Appliance delivery model. The product is packaged as a ready-to run appliance, either as a virtual machine or a bare-metal kick start.  This  allows you to get up and running very quickly. There's no installation process to run through, no external database to license and maintain, no specific configuration and operating system requirements to satisfy. You can be up and running within twenty minutes of starting the installation. 3. Simple administration. Discovery is configured with just an IP range, a schedule and a set of credentials. However, even without credentials, ADDM can do basic discovery of devices on the network and a first attempt at identifying their operating system. Dashboards, Reports & ‘Google-like’ Search Second Atrium Discovery consistently gets the highest scores on usability in the market. The problem with most discovery products is they do a horrible job of presenting the information to you because you have to drill down into so many layers. Atrium Discovery has a very friendly interface and it takes very little time to figure out how to navigate through the product. Plus Atrium Discovery includes over 200 OOTB reports and preconfigured dashboards so you can slice, dice and analyze the data center with a set of analytical tools right in the browser. Each dashboard is designed to provide answers to common IT questions. It’s easy to create a custom dashboard for the way you want to view the data through the product’s drag and drop feature. Some of the more popular OOTB dashboards are: Host Overview - provides information on the numbers of hosts, distribution of host types, and the memory and compute power of hosts in your IT infrastructure. Software Products Summary - provides a breakdown of software products identified on your network, the categories of software products identified, and database versions. Operating Systems - provides a breakdown of operating system types and versions. It also has links to detailed reports on patches and kernels. Hardware Reference Data - provides information on the physical and thermal characteristics of the hosts in your IT Infrastructure for ex, Host Compute Power, Host Compute Power and Watts and Hardware Analysis Oracle dashboard - provides information on all of the Oracle databases in your IT infrastructure including Oracle Versions, Servers running Oracle: By Operating System and Servers running Oracle: Virtual vs. Physical ADDM’s search capabilities are unmatched by competitors. Everyone knows how easy it is to use Google! ADDM’s search is just as easy and powerful as Google search. Data Provenance => ADDM’s Provenance feature builds trust in the data If the data produced by a discovery tool is suspect, then it will not be used ubiquitously across the enterprise. For an automated Discovery tool to be trusted and accepted by the user community, it must provide transparency into how the data was obtained. ADDM’s Provenance feature provides the chain of evidence for validating how the attributes and relationships were obtained. Provenance is available for all data within the ADDM data model. Provenance shows the actual command that was executed, the output of the command, and the timestamp when it happened. This is indisputable evidence why this data can be trusted. Provenance is vital to building trust in automatically discovered data and thus speeds adoption of the data into business processes. Collaborative Application Mapping => this is a new capability in ADDM 8.3 Collaborative application mapping makes the creation of self-maintaining application maps simple by providing a workflow and collaboration tools that make it easy to obtain information about applications from the line-of-business. This drastically reduces the time, effort and cost of mapping multi-tier applications to the IT infrastructure supporting them.  Using these maps, IT can better understand how applications and infrastructure work together to deliver the services that enterprises depend on. Built on BMC Atrium Architecture Finally you are going to want to use the discovery data and application maps to optimize management decisions. BMC Discovery is built on the Atrium Architecture and through the Atrium CMDB, discovery data is automatically shared with Business Service Management processes and applications. Atrium Discovery includes default mappings to map data to Atrium CMDB classes - for ex computer systems, processor, operating system, application, cluster etc. It also exports dependency relationships. And through continuous synchronization, the CMDB is always kept up-to-date with the latest discovered data. Use configuration data in common IT processes: Help Desk Change management Asset and software license management Configuration drift management Use dependency data for: Change impact analysis Root cause analysis Service modeling Service impact management For those of you who are not familiar with ADDM 8.3 we would like to highlight the differentiators some of the top analysts firms are touting which places BMC Atrium Discovery and Dependency Mapping as the leader in the market place. ADDM can be delivered as a Virtual Appliance-Quick return on investment (ROI) with agentless discovery via common protocols True seamless usability is delivered with access to 200+ OOTB reports and comprehensive search engine Accurate data representation with provenance, showing the access method for data retrieval at the source and what commands were used **New for 8.3** Collaborative Application Mapping-CAM reduces resource involvement and quickens the total time of effort around building application maps and service models And ADDM is part of the Atrium platform and is OOTB , natively integrated with BMC BSM solutions Collaborative Application Mapping Automatyzacja zarządzania modelami usługowymi Nowość! Zbudowane w architekturze BMC Atrium Bezproblemowa wymiana informacji w ramach procesów i aplikacji BSM

7 Ulepszone Dostarczanie Usług IT
Automatyczne Modelowanie Aplikacji Skalowalność Od prostych do kompleksowych środowisk Uproszczenie i automatyzacja modelowania aplikacji Szybciej, łatwiej, mniej kodowania Now that we know a little bit about how ADDM 8.3 supports IT initiatives we would like to touch on one of the main value drivers for the release. Improving Service Delivery. One of the more commonly known and fastest ways to improve service delivery is through some sort of automated application modeling which happens to be an integral part of service delivery. Bieżąca synchronizacja z CMDB

8 Mapy aplikacji i modele usług
Application maps are key components of Service Models. The faster and more automated you can provide application maps to your stakeholders the more time and resources are saved. So how are we becoming better with application maps in ADDM 8.3 and providing an industry first (something none of our competitors have)? Through a new feature in 8.3 called Collaborative Application Mapping…to explain a little more about this feature is the ADDM Product Manager Simon Woodward….Simon please go ahead.

9 Collaborative Application Mapping - CAM
Biz App Biz App So what is application mapping? Problem = “I don’t know, at scale, which business services are supported by which infrastructure.” Follow on probs Impact analysis, ranging from not knowing the effect of rebooting a switch, all the way across to planning a datacenter move or consolidation. A service needs major work. Who do we notify? A SAN switch goes out. What’s the effect? Who do we notify!? Root cause analysis – event thrown – what does that mean? 1,000 events were simultaneously thrown across a couple of hundred servers – are they the same one? So what is application mapping? Well... application mapping is the process of filling in that bit in the middle. Biz App

10 Collaborative Application Mapping - CAM
Dowiedz się jakie elementy infrastruktury wspierają daną aplikację Zapisz to Aktualizuj to na bieżąco What we are doing mapping applications with infrastructure: 3 things we are doing (jak na obrazku): Till now dostępne rozwiązania na rynku skupiaja się na 2 ostatnich aspektach. Tymczasem najtrudniejszy jest 1 aspekt.

11 Collaborative Application Mapping - CAM
George. Problem. This is the process of actually obtaining the knowledge that goes into your application map. Firstly, you need to know which applications are going to be mapped first. Obviously you’d like to do them all, but inevitably you start with a list of your most critical ones. This is usually provided by the business – often relating to the SLAs that are defined for various services (and thus their supporting applications), how close that service is to business criticality and so on. For each service, you need to know its owner. Who is the guy you’re going to talk to about the map? Who’s going to agree that the map is as complete as it needs to be? And then, obviously, you need to know what the stuff is that’s going to go into your service map. What software and thus hardware supports the app?

12 Collaborative Application Mapping - CAM
Dowiedz się jakie elementy infrastruktury wspierają daną aplikację Zapisz to Aktualizuj to na bieżąco How you write down and how you maintain the data to keep it up to date (or more importly much cost you to do it) The method to write it down are: (next slide)

13 Collaborative Application Mapping - CAM
Mapowanie statycznie Manually created CIs for the stuff Manually created application CI Manually created relationship between them

14 Collaborative Application Mapping - CAM
Statyczne relacje, dynamiczna infrastruktura Automatyczne zarządzanie Discovery populates the infrastructure Cis The app Cis and its links to the infrastructure Cis are manually created and maintained

15 Collaborative Application Mapping - CAM
W pełni dynamicznie Automatyczne zarządzanie Discovery populates everything! And the new ADDM can support this method.

16 WYRÓŻNIK CAM - przebieg procesu
Application owners willingly provide a small amount of seed data Application Mapper has a user-friendly UI to: search ADDM data store based on seed data construct prototype application map share prototype with application owner configure rules to automatically maintain application map Pattern is auto-generated

17 Collaborative Application Mapping - CAM
Model Aplikacja WebExpenses - Prod Web UI Biz logic Database tomcat host weblogic database Komponenty funkcjonalne Instancje oprogramowania/ Komponenty aplikacyjne / Bazy danych ...i inne

18 Collaborative Application Mapping - CAM
Model WebExpenses - Prod Web UI Biz logic Database tomcat host weblogic database Środowisko developerskie WebExpenses - Dev Web UI Biz logic Database tomcat host weblogic database

19 Demo Demo Demo

20 BMC Atrium Discovery and Dependency Mapping
Przykłady wdrożeń Bartosz Niwiński BMC Software

21 Atrium Discovery & Dependency Mapping Korzyści Biznesowe
Zrozumienie modeli usług biznesowych Mapowanie infrastruktury IT do aplikacji biznesowych Redukcja kosztów IT Identyfikacja zasobów o niskiej utylizacji, serwerów „sierot” oraz kandydatów do konsolidacji Zmniejszenie ryzyka wykonywanych zmian Zrozumienie ryzyka wykonania zmiany dzięki wykrytym relacjom pomiędzy elementami infrastruktury IT Manually created CIs for the stuff Manually created application CI Manually created relationship between them Kontrola zgodności umów licencyjnych Kontrol wykorzystania licencji przed wykonaniem audytu oraz uniknięcie potencjalnych kosztów jego wykonania Zarządzanie wirtualizacją w Data Center Planowanie i śledzenie postępu realizacji projektów wirtualizacyjnych

22 Atrium Discovery & Dependency Mapping Unikalne Wyróżniki
Wirtualny appliance z bezagentowym wykrywaniem Pierwsze użyteczne informacje w ciągu kilku godzin od uruchomienia Dashboard, raportowanie oraz wyszukiwanie ‘Google-like’ Prostota użytkownia; szybki i łatwy dostęp do danych Data Provenance Szczegółowe dane, których pochodzenie można zweryfikować i im zaufać Slide objective: Present the key ADDM differentiators Virtual Appliance with Agentless Discovery BMC Atrium Discovery was designed to give you the fastest time to value compared to competitive discovery solutions. It is very easy to deploy because it installs as a virtual appliance and discovery does not require an agent. So you can get usable information within a few hours of installation. 1. Agent-less discovery method. Rolling out agents to every host in the estate is expensive, time consuming and high maintenance. With an agent-less approach there's no software to roll out to the managed hosts; therefore it is the best solution that achieves a balance between discovery depth, impact to the target infrastructure, and administration overhead. 2. Appliance delivery model. The product is packaged as a ready-to run appliance, either as a virtual machine or a bare-metal kick start.  This  allows you to get up and running very quickly. There's no installation process to run through, no external database to license and maintain, no specific configuration and operating system requirements to satisfy. You can be up and running within twenty minutes of starting the installation. 3. Simple administration. Discovery is configured with just an IP range, a schedule and a set of credentials. However, even without credentials, ADDM can do basic discovery of devices on the network and a first attempt at identifying their operating system. Dashboards, Reports & ‘Google-like’ Search Second Atrium Discovery consistently gets the highest scores on usability in the market. The problem with most discovery products is they do a horrible job of presenting the information to you because you have to drill down into so many layers. Atrium Discovery has a very friendly interface and it takes very little time to figure out how to navigate through the product. Plus Atrium Discovery includes over 200 OOTB reports and preconfigured dashboards so you can slice, dice and analyze the data center with a set of analytical tools right in the browser. Each dashboard is designed to provide answers to common IT questions. It’s easy to create a custom dashboard for the way you want to view the data through the product’s drag and drop feature. Some of the more popular OOTB dashboards are: Host Overview - provides information on the numbers of hosts, distribution of host types, and the memory and compute power of hosts in your IT infrastructure. Software Products Summary - provides a breakdown of software products identified on your network, the categories of software products identified, and database versions. Operating Systems - provides a breakdown of operating system types and versions. It also has links to detailed reports on patches and kernels. Hardware Reference Data - provides information on the physical and thermal characteristics of the hosts in your IT Infrastructure for ex, Host Compute Power, Host Compute Power and Watts and Hardware Analysis Oracle dashboard - provides information on all of the Oracle databases in your IT infrastructure including Oracle Versions, Servers running Oracle: By Operating System and Servers running Oracle: Virtual vs. Physical ADDM’s search capabilities are unmatched by competitors. Everyone knows how easy it is to use Google! ADDM’s search is just as easy and powerful as Google search. Data Provenance => ADDM’s Provenance feature builds trust in the data If the data produced by a discovery tool is suspect, then it will not be used ubiquitously across the enterprise. For an automated Discovery tool to be trusted and accepted by the user community, it must provide transparency into how the data was obtained. ADDM’s Provenance feature provides the chain of evidence for validating how the attributes and relationships were obtained. Provenance is available for all data within the ADDM data model. Provenance shows the actual command that was executed, the output of the command, and the timestamp when it happened. This is indisputable evidence why this data can be trusted. Provenance is vital to building trust in automatically discovered data and thus speeds adoption of the data into business processes. Collaborative Application Mapping => this is a new capability in ADDM 8.3 Collaborative application mapping makes the creation of self-maintaining application maps simple by providing a workflow and collaboration tools that make it easy to obtain information about applications from the line-of-business. This drastically reduces the time, effort and cost of mapping multi-tier applications to the IT infrastructure supporting them.  Using these maps, IT can better understand how applications and infrastructure work together to deliver the services that enterprises depend on. Built on BMC Atrium Architecture Finally you are going to want to use the discovery data and application maps to optimize management decisions. BMC Discovery is built on the Atrium Architecture and through the Atrium CMDB, discovery data is automatically shared with Business Service Management processes and applications. Atrium Discovery includes default mappings to map data to Atrium CMDB classes - for ex computer systems, processor, operating system, application, cluster etc. It also exports dependency relationships. And through continuous synchronization, the CMDB is always kept up-to-date with the latest discovered data. Use configuration data in common IT processes: Help Desk Change management Asset and software license management Configuration drift management Use dependency data for: Change impact analysis Root cause analysis Service modeling Service impact management Collaborative Application Mapping Obniżenie pracochłonności budowania/aktualizowania modeli usług Rozwiązanie zbudowany w oparciu o architekturę BMC Atrium Bezproblemowe wpółdzielenie informacji z innymi procesami i apliakcjami BSM

23 Atrium Discovery & Dependency Mapping Metryki Biznesowe
Wzrost % wykrywanych elementów infrastruktury Redukcja % kosztów maintenance oprogramowania Redukcja % kosztów związanych ze środkami trwałymi IT Redukcja % manualnych czynności Zwiększenie % powodzenia wykonania zmiany Redukcja % MTTR Liczba audytów oprogramowania zakończonych pozytywnie i wykonanych na czas Redukcja % pracochłonności wykonania modelu usługowego Slide objective: review the many areas where BMC Atrium Discovery and Dependency Mapping beats the competition

24 Atrium Discovery & Dependency Mapping Przykłady Wdrożeń
Modeled 189 applications in less than 4 weeks Identified 76% of the physical estate that could be virtualized Analyzed 654 Wintel servers in 1 month Eliminated 400 orphaned servers resulting in annual savings of million (GBP) Significantly reduced Microsoft SQL license costs Cut server consolidation project time by 15%, saving $100,000 Reduced physical server count by 25% $300K savings by eliminating orphaned, unused, and retired assets Manually created CIs for the stuff Manually created application CI Manually created relationship between them 66% reduction in the time to plan, schedule, and deploy changes 25% reduction in system outages

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27 Ulotki, Informajce, Opisy Wdrożeń
Atrium Discovery & Dependency Mapping Dodatkowe Informacje Ulotki, Informajce, Opisy Wdrożeń Demonstracja Online Kalkulator ROI Wykrywane Oprogramowanie (Uwaga: lista aktualizowana co miesiąc) Darmowy Wersja próbna Atrium Discovery & Dependency Mapping Darmowe Szkolenie Online Manually created CIs for the stuff Manually created application CI Manually created relationship between them

28 Dziękujemy za uwagę