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©2003-2007 Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Check Point Services.

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Prezentacja na temat: "©2003-2007 Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Check Point Services."— Zapis prezentacji:

1 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Check Point Services

2 2 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Check Point Services  Najbardziej aktualne poprawki pierwszeństwa bezpieczeństwa  Aktualizacje w czasie rzeczywistym  Globalny zespół bezpieczeństwa dla badań i reakcji 24h x 7d SmartDefense Services Enterprise Support  Kompleksowa ochrona dla wszystkich produktów  Dostęp do krytycznych poprawek, update’ów czy nowych funkcji  Nielimitowane, ogólnoświatowe, działające 24hx7d wsparcie Point certyfikowanych inżynierów  Oferta usług dostosowanych do unikatowych potrzeb Klienta  Maksymalizacja wartości dodanych  Zapewnienia sukcesu dla dużych lub złożonych projektów Professional Services  Dostępność uznanych certyfikaty i umiejętności  Zwiększenie wydajność i produktywność,  Obniżenie całkowitego kosztu użytkowania Training and Certification

3 3 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Technical Support Services Enterprise Premium Support Enterprise Standard Support Warranty Hardware free from defects Hot fixes, major upgrades & enhancements, unlimited phone, , and web support with business day, 4 hour response from our certified security experts. All the benefits of Enterprise Standard Support plus real-time, 24x7 support and 30 minute response to deliver true mission-critical support for your business. Enterprise Diamond Support Extends Enterprise Premium Support with a direct, personalized and proactive support partnership between you and Check Point.

4 4 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Opcje wsparcia technicznego

5 5 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Partnerzy Partnerzy CCSP – Check Point Certified Colaborative Support Provider, Partnerzy non-CCSP, Certyfikacja supprtowa jest niezależna od stopnia partnerskiego, Dystrybutorzy mają status CCSP,

6 6 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Koszty CES Koszty wsparcia dla licencji SW:

7 7 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Koszty CES Koszty wsparcia dla urządzeń appliance:

8 8 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Koszty CES Klasyfikacja urządzeń appliance:

9 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Check Point – CES to nie wszystko

10 10 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Dedykowane wsparcie techniczne Number indywidualny dla dostępu bezpośredniego Numer ogólny Number „ekskluzywny” dla obsługi priorytetowej Enterprise Premium Support Premium Support Team Senior Support Engineers Designated Support Engineer Expert Support Team Most Experienced, Senior Engineers Enterprise Standard Support Standard Support Teams Check Point Support Engineers  Mniej osób po drodze oznacza większą wydajność  Zapytania otwierane są przez najbardziej odpowiednich inżynierów dla szybszej odpowiedzi Escalation Desk Sr. Engineers, Certified Technicians, Security Lab Backline Engineering Programmers, Engineers, QA  Ukierunkowane na jakość obsługi Klienta

11 11 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Spersonalizowane wsparcie - DIAMOND Wsparcie techniczne klasy Diamond Konsultacje telefoniczne od 2 do 6 czterogodzinnych bloków Asysta on-site od 4 do 10 Miesięczny lub kwartalny telefoniczny przegląd zadań Roczne spotkania typu “Meet the Experts” dla 3 do 6 ludzi Dostęp do SecureKnowledge na poziomie Expert Unikalny numer do pomocy technicznej Dedykowany inżynier (Senior Technical Support Engineer)  Proaktywna analiza, konsultacje i rekomendacje  Potwierdzone terminy i zasoby dla wsparcia na miejscu instalacji  Asysta ad-hoc dla nowych projektów oraz inicjatyw

12 12 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. DIAMOND - detale Diamond-1Diamond-2Diamond-3Regular Support Products Install base >1M$500K$ - 1M$Up to 500K$ Designated Support Engineer √√√X Direct Phone Access √√√X Weekly calls to manage all issues √√√X SLA (availability, response) 7x24; 30min 7x24; 4H HF to HFA High Priority Per need Appliance RMA Determination* By Customer By TAC Access to SecureKnowledge, our comprehensive knowledgebase Expert Level Advanced Level Phone Consultation (half days) 642X On-site consultation days** 1074X Quarterly Service Review √√√X Annual "Meet the Experts" Meeting in Check Point HQ √√√X Diamond PLUS Additional on-site days Total on-site days Additional off-site days Total days

13 13 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Diamond Support - ceny Program NameInstall Base Value Part Number CAT Support List Price Additional Phone consultation (0.5 day) CPTS-PRO-SPRT- 4HR Additional Onsite Consulting (1 day) CPTS-PRO-CON- DAILY Diamond III < $500,000 CPES-SS- DIAMOND 3 $50,000 $700$2,250 Diamond III PLUS CPES-SS- DIAMOND 3 PLUS $100,000 Diamond II $500,001 - $1 million CPES-SS- DIAMOND 2 $75,000 $700$2,100 Diamond II PLUS CPES-SS- DIAMOND 2 PLUS $150,000 Diamond I $ 1 million and above CPES-SS- DIAMOND 1 $100,000 $700$2,000 Diamond I PLUS CPES-SS- DIAMOND 1 PLUS $200,000

14 14 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. TAM (Technical Account Management)  Rozszerzone, proaktywne zarządzanie kontem –Dedykowany konsultant, cykliczne raporty, opieka bezpośrednia  Asysta w zakresie działalności operacyjnej –Przegląd stanu zaawansowania projektów i ich walidacja  Przegląd zmian operacyjnych –Pomoc w zakresie wprowadzanych zmian  Przygotowania i przeprowadzenie testów –Asysta i pomoc w tworzeniu topologii i metodologii  Support Planning –Przegląd działań serwisowych, rekomendacje w zakresie zmian i uaktualnień  Asysta w diagnostyce i rozwiązywaniu problemów

15 15 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. TAM - ceny Advanced TAM (Technical Account Management) - EMEA Advanced Technical Account Management* Annual service by a regionally based designated consultant. Includes up to 40 days off-site and 5 days on-site. Please visit the Advanced TAM page for detailsAdvanced TAM CPTS- PRO- ATAM-EU 5 Days + 40 off- site €60,000 Additional on-site TAM days 25 additional consulting days for Advanced TAM accounts only (up to 15 days can be used on- site, TE included) CPTS- PRO-ADD- ATAM-EU 15 Days + 10 off- site €25,000 Note: Diamond customers can enjoy the Advanced TAM benefits with the new Diamond PLUS offering Diamond PLUS

16 16 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Wsparcie on-site i migracje On Site Engineering- EMEA On-Site Engineering - Daily ConsultingCPTS-PRO-CON- DAILY-EU Per Day€2,000 Urgent On-Site Engineering - Daily Consulting CPTS-PRO-EFI-EUPer Day€2,800 Senior Expert ConsultantCPTS-PRO-EXP-DAILY- EU Per Day€2,800 Project Management - EMEA A Project Manager will be engaged and assist with building and monitoring a project plan, tasks, risks, resources, dependencies and progress CPTS-PRO-PJM-EUPer Day€2,500 Check Point Migration Assistance - EMEA Migration Assistance Service for up to two (2) devices CPTS-PRO-MIG-EUN/A€12,000 Supplemental days on site up to two (2) days CPTS-PRO-MIG-2- ADD-EU Per 2 Days€3,000 For each additional device CPTS-PRO-MIG- DEV-ADD-EU N/A€2,000

17 17 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Jump Start Jump Start/ Upgrade Packages 2 Days Jump Start Endpoint Full Disk Encryption Under 500 seats CPTS-PRO-2D-JS- EU 2 Days€4,000 3 Days Jump Start Endpoint Full Disk Encryption Under 1000 seats CPTS-PRO-3D-JS- EU 3 Days€6,000 4 Days Jump Start Endpoint Full Disk Encryption Legacy Upgrade CPTS-PRO-4D-JS- EU 4 Days€8,000 5 Days Jump Start package to be used with the following products: Provider-1, VSX, VSX/Crossbeam, GX, FW-1/VPN-1, Endpoint Security (Secure Access, Full Disk Encryption, Media Encryption, Total Security) Under 5000 seats CPTS-PRO-5D-JS- EU 5 Days€8,000

18 18 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. SmartUse Check Point Deployment Analysis - EMEA Check Point SmartUse Service for 1 SmartCenter/CMA- Year 1 Promotional Price CPTS-SUSE-1-EU1 report€4,000 Check Point SmartUse Service for 1 SmartCenter/CMA- Year 1 Promotional Price CPTS-SUSE-4-EU4 reports to be used in 1 year €8,000

19 19 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Dodatkowe usługi …. Additional Consulting Services Security Assessment On-site consultation - reviewing main firewall component configuration, provide complete analysis, and make appropriate recommendations for improvement CPTS-PRO- SHC-EU 3 Days€6,000 Phone Consulting Half day Phone Consulting (Available as a post engagement service only) CPTS-PRO- SPRT-4HR-EU 0.5 day€650 Travel & Expenses Travel and Business Related Expenses (applies to all On-Site services) CPTS-PRO-TE- EU Actual

20 20 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Dedykowane zasoby on-site Dedicated On-Site Resource - EMEA Professional Service Engineer on monthly basis CPTS-PRO-CON- MNTH-EU Per Month€24,000 Professional Service Engineer on yearly basis CPTS-PRO-CON- YEAR-EU Per YearCall for quote Professional Service Engineer for a customer defined period of time CPTS-PRO-CON- LTCST-EU CustomCall for quote

21 21 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Resources  Check Point Web –http://www.checkpoint.com/services/index.htmlhttp://www.checkpoint.com/services/index.html –https://secureknowledge.checkpoint.com/https://secureknowledge.checkpoint.com/ –https://securetrak.checkpoint.com/https://securetrak.checkpoint.com/ –https://usercenter.checkpoint.com/https://usercenter.checkpoint.com/  Worldwide Technical Assistance –Americas –International  Security Expert Technical Newsletter –http://www.checkpoint.com/services/newsletter/http://www.checkpoint.com/services/newsletter/  Release Notifications –http://www.checkpoint.com/services/notification/http://www.checkpoint.com/services/notification/

22 22 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Dziękuję ! Emilii Plater Warszawa, Polska Tel. : Web : Piotr Stępniak Channel Manager Emilii Plater Warszawa, Polska Tel. : Web : Krzysiek Wójtowicz Sales Manager

23 23 © Check Point Software Technologies Ltd. All rights reserved. Proprietary and confidential. Dziękuję ! Emilii Plater Warszawa, Polska Tel. : Web : Krzysiek Wójtowicz Sales Manager


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